Privacy Policy

Last Updated: 2 November 2026

At Beyond the Ordinary, we respect your privacy and are committed to protecting the personal information you share with us when using our website or placing an order.

This Privacy Policy explains what information we collect, how we use it and how it may be shared.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

Full name
Email address
Mobile number
Shipping address
Billing address
Order details and purchase history
Payment and transaction-related information

Payment card details and other sensitive payment credentials are handled by our payment service provider. We do not intentionally store complete payment card details on our website.

2. How We Use Your Information

We use the information collected to:

Process and fulfil customer orders.
Confirm payments and provide order updates.
Arrange shipping and delivery.
Respond to customer enquiries.
Process eligible returns, exchanges and refunds.
Improve our website, products and shopping experience.
Prevent fraudulent or unauthorised transactions.
Send promotional updates where the customer has provided consent.

3. Sharing of Information

We may share relevant customer information with trusted third-party service providers when necessary to operate our store and provide services.

These may include:

Shopify: For operating and managing our online store.
Razorpay: For processing online payments.
Shipping and delivery partners: For fulfilling and delivering orders.
Google Analytics: For understanding website traffic and improving website performance.
Meta Pixel: For measuring advertising performance and understanding website interactions.

These service providers may process information in accordance with their own privacy policies and applicable data protection requirements.

We do not sell customers' personal information to third parties.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality.
Understand visitor behaviour.
Analyse website traffic.
Measure advertising performance.
Improve the overall shopping experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Marketing Communications

We may send promotional emails or other marketing communications when customers have provided their consent.

Customers can opt out of promotional communications at any time by using the unsubscribe option where available or by contacting us through email.

6. Data Security

We take reasonable measures to protect customer information against unauthorised access, misuse, loss or disclosure.

However, no online platform or electronic transmission can be guaranteed to be completely secure.

7. Data Retention

We retain customer information for as long as reasonably necessary to fulfil orders, provide services, maintain business records, resolve disputes and comply with applicable legal requirements.

8. Your Privacy Rights

Subject to applicable laws, customers may contact us to:

Request access to their personal information.
Request correction of inaccurate information.
Raise concerns about how their information is used.
Request deletion of information where legally permitted.
Withdraw consent for promotional communications.

We may need to retain certain information where required by law or for legitimate business purposes.

9. Children's Privacy

Our website is intended for general shopping purposes. Individuals below the age of 18 should use the website and make purchases with the involvement and consent of a parent or legal guardian.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. Customers are encouraged to review their respective privacy policies.