Shipping & Returns

Shipping, Returns & Refund Policy

Last Updated: 2 November 2026

At Beyond the Ordinary, we aim to make your shopping experience simple and convenient. Please read our shipping, return, exchange, refund and cancellation policy before placing an order.

1. Shipping Policy

Order Processing and Dispatch

Orders are generally processed and dispatched within 5–7 business days after successful payment confirmation.
Orders are not processed or dispatched on Sundays or public holidays.
Once your order has been dispatched, you will receive an update using the contact details provided at checkout.

Delivery Timeline

Estimated delivery time is 5–7 business days after dispatch.
Delivery timelines may vary depending on the destination, courier operations, weather conditions and other unforeseen circumstances.
Beyond the Ordinary cannot guarantee delivery on an exact date.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment is completed.

2. Return Policy

We want you to be satisfied with your purchase.

Return requests can be raised within 7 days of receiving the product.
Products may be returned if they meet the applicable return eligibility conditions.
Products should be unused and returned in their original condition and packaging, wherever applicable.
Customers must contact us by email to initiate a return request.
Our team will review the request and share the next steps.

Certain products may not be eligible for return due to their nature or condition. Any applicable exclusions will be communicated to the customer.

3. Exchange Policy

Exchanges are available for eligible products.
Exchange requests must be raised within 7 days of receiving the order.
Exchanges are subject to product availability.
Customers must contact us by email to request an exchange.

4. Return Shipping Charges

Return shipping charges will depend on the reason for the return.

If the product is damaged, defective or incorrect, please contact us with relevant details and photographs.
For other eligible returns, applicable return shipping charges may be the customer's responsibility.

5. Refund Policy

Once a return is approved and the returned product has been received and inspected, the refund will be processed.

Refunds are generally processed within 5–7 business days after approval.
Refunds will be issued to the original payment method used for the purchase.
The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

6. Order Cancellation

Orders can be cancelled before dispatch.
Once an order has been dispatched, cancellation may not be possible.
To request cancellation, please contact us as soon as possible by email.

7. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us with your order details and supporting photographs so that we can review the issue and assist you.