Terms & Conditions

Last Updated: 2 November 2026

Welcome to Beyond the Ordinary. By accessing or using our website and purchasing products from our store, you agree to the following Terms & Conditions.

Please read these terms carefully before using our website.

1. General Information

Beyond the Ordinary is an online shopping store offering a range of everyday essentials and lifestyle products.

Throughout these Terms & Conditions, the words "we", "us" and "our" refer to Beyond the Ordinary. The words "you", "your" and "customer" refer to anyone accessing or using our website.

2. Use of Our Website

By using our website, you agree that:

You will provide accurate and complete information when placing an order.
You will use the website only for lawful purposes.
You will not attempt to misuse, disrupt or interfere with the website.
You will not engage in fraudulent activities or unauthorised transactions.

We reserve the right to restrict or refuse access where there is suspected misuse or a violation of these terms.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, features and prices.

However:

Actual product colours and appearance may vary slightly due to screen settings and lighting.
Product specifications and availability may change without prior notice.
Product images are intended to represent the product and may not always show every detail.

4. Pricing and Payments

All prices are displayed in Indian Rupees (INR ₹).
Prices are inclusive of applicable taxes.
Shipping charges, if applicable, will be displayed at checkout.
We currently accept prepaid payments through the payment options available at checkout.
Orders are confirmed after successful payment verification.

We reserve the right to correct pricing or listing errors. If an order is affected by a significant error, we will contact the customer regarding the next steps.

5. Order Confirmation and Processing

After placing an order, customers may receive an order confirmation through the contact information provided at checkout.

Orders are generally dispatched within 5–7 business days after successful payment confirmation.

We reserve the right to cancel an order in situations such as suspected fraudulent activity, payment failure, product unavailability or an obvious listing error. If payment has already been received for an order that is cancelled, an applicable refund will be initiated.

6. Shipping and Delivery

Estimated delivery is generally 5–7 business days after dispatch.
Delivery timelines may vary depending on the destination and courier operations.
Shipping charges, if applicable, will be calculated and displayed at checkout.
Delays caused by circumstances outside our reasonable control may affect delivery timelines.

For further details, please refer to our Shipping, Returns & Refund Policy.

7. Returns, Exchanges and Refunds

Customers may request eligible returns or exchanges within 7 days of receiving the product, subject to the applicable conditions.

Exchanges are subject to product availability.
Return shipping charges depend on the reason for the return.
Approved refunds are generally processed within 5–7 business days after approval.
Refunds are issued to the original payment method.

For complete information, please refer to our Shipping, Returns & Refund Policy.

8. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation may not be possible.

Customers wishing to cancel an order should contact us as soon as possible through our support email.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, designs and other materials, belongs to Beyond the Ordinary or its respective content owners, unless otherwise stated.

No website content may be copied, reproduced, distributed or used commercially without prior permission.

10. Limitation of Liability

Beyond the Ordinary will make reasonable efforts to maintain accurate website information and reliable services.

However, we are not responsible for indirect or incidental losses arising from the use of our website, service interruptions, delivery delays beyond our reasonable control or third-party service failures, to the extent permitted by applicable law.

Nothing in these terms excludes or limits any consumer rights or liabilities that cannot legally be excluded under applicable law.

11. Third-Party Services

Our website may use third-party services, including Shopify, Razorpay, shipping partners and analytics providers.

The use of these services may be subject to their own terms, conditions and privacy policies.

12. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will become effective when published on this page. Customers are encouraged to review this page periodically.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer protection laws, disputes relating to these terms will be subject to the jurisdiction of the competent courts in Hyderabad, Telangana.